GENERAL CONDITIONS AND PAYMENT POLICIES:
Quoted rates are subject to change without notice at the time of booking, depending on the availability of the requested services, updated rates, changes related to the providers’ decisions or operations. Taxes, rates and charges levied may also vary according to governmental regulations.
Prices are quoted in Colombian pesos per person staying in double occupancy. Itinerary subject to change at operator’s disposal.
Responsibilities of the tourist: In case of non-provision, when the user of the tourist services should fail to comply by no-show or not using the agreed services, the provider will be able to demand payment of 20% of the total price or established rate or retain the deposit or advance that has previously been received from the user, if the agreement was made in such a manner. (Article 65 Law 300/1996).
Cancellation on the part of the passenger will incur a charge of 10% for the agency’s administrative costs along with the costs and/or penalty charged by the operator.
- Refunds will be dealt with in accordance with the terms of the cancellation policy. Services included in the plan as well as unused services are non-refundable once the trip begins, unless the cancellation is due to unforeseen circumstances or verifiable force majeure, illness certified by the health insurer or death of a passenger.
- However, at the time of booking, please verify payment and cancellation policies, as these may vary according to the date of travel.